Hygiene and Safety
At Qwetu Student Residences, we have always placed the highest emphasis
on the safety and wellbeing of our residents, exhibiting high standards
of cleanliness and hygiene. With the risks associated with COVID-19, keeping
in line with World Health Organization (WHO) guidelines, Ministry of Health
(MOH) directives and benchmarking protocols against the best in the hospitality
industry, we have implemented a number of additional measures across all our residences.
First-Class Virtual Learning
Whether it’s a fibre linked high speed Wi-Fi capable of delivering up to 500 MBps
for each of our residences or having dedicated study spaces with social distancing
norms and protocols being put in place, we have ensured learning continues for our residents.
All residents also have access to over 33,000 courses on Skillshare.
We have deployed several measures at all our residences. These include:
Higher frequency of sanitization across all customer touchpoints using
professionally identified chemicals have been put in place, specifically defining
norms of cleaning entrance areas, rooms, corridors, refuse collection, study rooms
and social areas. As prescribed by the Ministry of Health, all surfaces will be wiped
every five hours with 0.5% chlorine solution.
A foot enabled handwash at the entrance gate and infrared contactless sanitizers outside
the lifts, social areas and at all places within the building often visited by the residents.
Temperature reading through infrared thermometers is in place for every resident and staff member as they enter and exit the building.
All our customer interfacing staff have being trained to follow the new protocols, along with wearing the defined personal protective equipment at all times.
We understand the need to regularly communicate about the guidelines to all the residents and staff members. We are currently deploying communication of all guidelines via QR Codes throughout our buildings.
Our dedicated Health Safety Security and Environment (HSSE) team audits all our properties randomly three times a month and shares a 5S scorecard based on Lean Methodology. All our newly defined protocols have been included in the 5S audit to ensure they are adhered to, both in intent and action.
Our residents are engaged on social media and through in-house communication using our in-house CRM to regularly reinforce the need for safety of self and others.
As per the guidelines of the Ministry of Health, we have provided dedicated rooms manned by a nurse to isolate any student or staff member exhibiting symptoms. Those with onset symptoms will be held here as they are observed, and samples are collected before results come. Once a case is confirmed, we have an ambulance service available to safely evacuate the patient to designated isolation centre.
In the case of any psychosocial support required, we have planned for a counsellor that will support any resident or staff member if and when required.
Contact numbers/hotlines for the nurse on call, AAR Ambulance Service and Ministry of Health – Public Health Emergency Operation Centre will be displayed in every room.
Protocols for our shuttle bus service have been defined by enabling social distancing and sanitizing the seats as well as handrails after each trip. Shuttle service will be available as and when the colleges and universities reopen.
100% Contactless Customer Transactions
Our in-house customer relationship management (CRM) system, QCare, allows residents
to manage their stay, including; paying their rent, raising tickets and getting in
touch with our staff for support.
Please contact us to know about our new booking and check-in requirements.